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Customer Service



Annieflower is committed to customer satisfaction. To help further our customer service efforts, we've provided answers to many of your frequently asked questions.


If you don't see an answer to your question on the list below, please feel free to contact us 24 hours a day. We will reply your question within 1 business hour(7:30AM-10:30PM Mon-Sun China Time).

Customer Service:
Online Customer Service: Live Chat
Tel: +86-108-213-8780, +86-215-976-1711
Fax: 86-108-213-8588
Email: service@annieflower.com

Answers to Frequestly Asked Questions

General Enquiry
Order & Payment
Delivery & Shipping
Security & Privacy
Customer Service


Quick Helps

Account Services

Deliveries

Policies

  • Open a New Account
  • Forget Password
  • Unsubscribe From E-mail
  • My Account
  • My Address Book
  • My Reminders
  • My Photo Album
  • Update My Profile
  • Check Order Status
  • Service Area
  • Delivery Date
  • Delivery Time
  • Delivery Charge
  • Call prior to delivery
  • Take a picture of the recipient
  • What If Recipient Is Unavailable?
  • Satisfaction Guarantee
  • Substitution Policy
  • Delivery Policy
  • Security & Privacy
  • Terms & Condition
  • Ordering

    Changes/Cancels

    Others

  • How to place an order
  • Payment attemp failed. What to do?
  • Currency Exchange
  • Payment Options
  • Changes to orders
  • Cancel
  • Changes to email
  • Site Map
  • Contact Annieflower
  • Become an Affiliate
  • Security & Privacy
  • Terms & Condition



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