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Delivery Policy



1. Delivery Areas

We deliver to almost all cities in mainland China. Click Search by Postal Code or Delivery Area to see if our service is available. If you are not sure whether we can deliver to a specific location, please contact our custmer service.


2. Delivery Date

We offer same day delivery(cut-off: 3pm localtime) for most products. We deliver your order 7 days a week. There is only three days none-delivery holiday in a year: the last day of a year, new year's day, and the day after new year's day in Lunar Calender(Chinese new year's eve, Chinese new year's day, the day after Chinese new year's day).


3. Delivery Charge

FREE flower delivery to all cities mainland China. It is also FREE if you order both flower items and other items like teddys or gift baskets.

If there is NONE any flower items in your order, US$7.0 delivery charge is applicable. A customized gift is considered a flower item if values of selected flowers is more than US$10.0

We may also chareg from US$10.0 to US$20.0 delivery charge if the address is really far away. In this cases we will let you know as soon as possible and you have the right to cancel order.


3. Delivery Time

Delivery Time is 6:00AM-9:00PM China Time. See the following details:
Delivery TimeCharge
Day Time(9AM - 6PM)Free
Office Hour(10AM - 5PM)Free
Morning(9AM - 12PM)FreeNot available in rural areas. Cut-off: 9PM previous day
Afternoon(12PM - 6PM)Free
Early Morning(6AM - 9AM)US$8.0Not available in rural areas. Cut-off: 5PM previous day
Evening(6PM - 9PM)US$8.0Not available in rural areas
Specific Time between 9AM and 6PMUS$8.0Not available in rural areas
Delivery no late than 20 minutes
order at least 3 business hours in advance
Notice:
1. All orders to remote town or rural areas or at peak seasons only guarantee Day Time and Office Hour delivery;
2. All cakes are made the same day therefore NO early morning delivery available and do NOT guarantee delivery in the morning
3. We will leave a message in your order and refund any charges related with delivery time if we can not make the delivery at your desired time.


5. Call prior to delivery

You have 5 options to choose when you order:
Can call if necessaryMay call to arrange best delivery time
Can call but try to keep surpriseMay have to disclose details if recipient won't trust us on phone
Must call before deliveryWe will call to get the address and arrange delivery time
Call only if delivery problemsPlease make sure there is somebody at the address
NEVER Call, Absolutely NO CALLPlease make sure there is somebody at the address
Notice:
1. We keep the right to call recipients at peak seasons like Valentine's Day, Mother's Day, and Christmas.
2. We will try to keep surprise if call, but not guarantee. Recipients may not trust us if we do not disclose details.
3. Please make sure there is someone at the address at your desired delivery period if you choose NO CALL.
4. If senders choose NO CALL and unfortunately nobody is at the address when we arrive, then:
  - the order can not be cancelled;
  - we are not responsible for the decreased product quality, esp cakes, fruits, or other food items;
  - will redeliver after we got contacted with the recipient at sender's expense(Appx. US$7.0 to US$20.0).


6. Take a picture of the recipient with the gift

You can choose this server when you order with US$10.0 extra charge. Please keep in mind that:
1. Not available at peak seasons like Valentine's Day, Mother's Day, and Christmas.
2. Please talk about this with recipients. Seldom Chinese people would agree a delivery guy to take a picture.
3. Only available in Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Chongqing, Hangzhou, Harbin, Hefei, Qingdao, Shenyang, Tianjin, Xiamen, and Xi'An.
4. We will refund 60% of this charge if the recipient is absent when we arrive or the recipient does not agree to take a picture.
5. We protect privacy and portrait right. Will not use the picture in any ways and send only to the buyer or the recipient upon request.


7. What do you do if there is a delivery problem?

1). What will happen if the recipient is absent?

-- First of all, we will try to leave it to someone at that place and ask them to pass the gift to the recipient.

-- Secondly, we will try to leave it to the reception or security guard and try to call the recipient to inform this.

-- Thirdly, we will try to contact the recipient(contact the sender if failed) to arrange a re-route. We may send a bill of re-route charge from US$7.0 to US$20.0 to the sender after the delivery is made to new address.

-- Last of all, we will contact you to find other contact information of the recipient and redeliver the order after got contacted with the recipient. We may replace fresh flowers on our cost but are not responsible for decreased product quality of other items. The order can not be cancelled, and US$7.0 to US$20.0 redelivery charge is applicable.

-- If you are not sure whether recipient is absent, then select "Must call before delivery" when you order to avoid any problems.

2). What do you do if you find the address is not correct when you try to deliver?

-- First of all, we will try to call the recipient and deliver to correct address ASAP. This may cause delay and you may need to pay extra delivery charge from $7.0 to $20.0.

-- Secondly, we will call you to find correct address or get recipient's new contact number. Then we will redeliver the order after got contacted with the recipient. We may replace fresh flowers on our cost but are not responsible for decreased product quality of other items. The order can not be cancelled, and US$7.0 to US$20.0 redelivery charge is applicable.

-- If you are not sure whether the address is correct, then select "Must call before delivery" when you order to avoid any problems.




  Reviews or Comments Wish Tree >>
Teky: Do you ship to Canada?2012/4/9 10:17:00
Hi, I live in Toronto Canada and want to buy a Photo Sculptures for my girlfriend, just wonder if you can ship to Canada
Annieflower Reply: 2012/4/9 17:33:00
Sorry,we cannot.
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