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Phone:  86-10-82138780
Email:  service@annyflower.com
MSN:  cn_annieflower@hotmail.com
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Delivery Policy


GENERAL GUIDELINES

Please complete all fields possible. The phone number is mandatory. We do not deliver to P.O. Boxes. Please avoid to use an address where you know the recipient will be abscent most of the day. If the recipient is not at the address when we deliver, we will leave the flowers and gifts to someone at the address who is related with recipient. Please see the following delivery guideline for the specific country you concern.

In general, delivery charge are included in the item price listed or listed in the checkout procesure. In minor cases that there is extra delivery charge other than what is indicated, our sales consultant would contact you beforehand and you have the right to cancel the order.

All cakes should be ordered at least one day in advance. Same day order may be available but we may have to substitute with similiar one based on equal value principle.

We will send you email and mark your order status at our website to confirm delivery. The time of delivery confirmation should be send within the delivery date in most cases though it might be delayed.

There is huge orders during high seasons like Valentine's Day, Mother's Day, and Christmas. Please order at least 2-3 days before delivery. We keep the right to reschedule the delivery date but guarantee to deliver before holidays.

If an order going to a hospital or large office complex, please include the following information in your order: Recipients First and Last Name, Company or Hospital Name, Full Street Address, Floor Number and Room or Suite Number. We strongly suggest contacting the Company or Hospital to find out their policy on deliveries. For example, most courier deliveries are required to go to the shipping and receiving department as the courier does not have permission to deliver directly to the recipient. When sending to a hospital, please ensure the patient will not be discharged from the hospital prior to or on the day of the flower delivery. When sending to a company please ensure the recipient is working on the day of delivery.

If an order going to an appartment building, please be sure the apartment number is included in the address. Any omissions or errors may delay the delivery and/or incur more delivery charge. As most apartment buildings are secure, the delivery person will have to buzz the proper apartment to notify the recipient there is a delivery. The delivery policy to apartment buildings in general is that there must be someone at the apartment to successfully complete delivery.

Click the links to see details for: China, Hongkong, Taiwan, Macau, Canada, France, Germany, Japan, Malaysia, Philippines, Usa, United Kingdom, Vietnam Other

UK delivery policy
For "Last Minute" items:
1. delivery method: deliver by a local florist. Flowers will be arranged while delivery.

2. delivery time: 9am - 18pm. We do not guarantee a specific delivery time during a day, however, we will try our best to deliver at your preferred delivery time.

3. Delivery date: From Monday to Saterday. No delivery available in Sunday and Holidays.

4. Same day delivery: same day delivery available. Cut-off time: 11am local time. After cut-off time orders, we will try our best to delivery same day(If we can not make it, delivery will be made at next available delivery date). 5. Delivery areas: Nationwide Germany.

6. The florist may attempt to call the recipient prior to delivery to arrange a delivery time. If they do attempt delivery and the recipient isn't home, the florist may leave a note to have the recipient contact the florist or they may leave the flowers with a neighbor.

7. For deliveries to hospitals, please indicate ward and room number whenever possible.

8: For deliveries to hotels, please indicate room number and name of the guest(s) (group, couple, etc).

9. Delivery confirmation: We will send you email and mark your order status at our website to confirm delivery. The time of delivery confirmation should be send within the delivery date in most cases.

10. We can not deliver to Post Offices Boxes or Rural Routes. Delivery time may be changed in remote, mountainous, or island areas.


For "None Last Minute" items:
1. delivery method: deliver in a gift box by an over night courier(GLS or DHL). Flowers will not be arranged while delivery. Standard delivery is free of charge and The completion of a delivery is warranted in 95-98% of all deliveries. We provide "Guaranteed Delivery before 14:00h" option at extra $10 delivery charge. In which case delivery is guaranteed Monday through Friday by DHL Express. Should the recipient not be reached, the driver will leave a contact card an arrange a new delivery time.

2. delivery time: 9am - 19pm. Delivery time is scheduled by the courier. We do not guarantee a specific delivery time during a day.

3. Delivery date: From Monday to Saterday. $10 delivery charge if delivery on Saterday or at peak seasons. No delivery available in Sunday or Holidays.

4. Next day delivery: Next day delivery available. Cut-off time: 2pm local time. After cut-off time orders, we would inform you and you have the right to cancel the order. For Monday delivery, your order must be received by 17pm of previous Friday. 5. Delivery areas: Nationwide Germany.

6. If the recipient is not there when we deliver, we may leave the gift box at a safe location. This may not be the case for businesses, schools, apartments or hospitals where a signature may be required.

7. For deliveries to hospitals, please indicate ward and room number whenever possible.

8: For deliveries to hotels, please indicate room number and name of the guest(s) (group, couple, etc).

9. Delivery confirmation: We will send you email and mark your order status at our website to confirm delivery. The time of delivery confirmation should be send within the delivery date in most cases.

10. We can not deliver to Post Offices Boxes or Rural Routes. Delivery time may be changed in remote, mountainous, or island areas.


We are not responsible for:
(1). Decreased product quality due to an incorrect delivery address supplied by the sender, a re-route requested by the sender or the recipient, or unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender and no-call request by the sender.

(2). Product quality problems caused by improper handling by the recipient.





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