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1. Send flowers online worldwide.
2. 100% satisfaction guaranteed or full refund.
3. No service charge, no extra tax cost.
  Send Flowers Online . Guarantee fresh flowers delivered at request date, in good condition, and to full value.



Delivery Policy

GENERAL GUIDELINES
Please complete all fields possible. The phone number is mandatory. We do not deliver to P.O. Boxes.

Please avoid to use an address where you know the recipient will be abscent most of the day. If the recipient is not at the address when we deliver, we will leave the flowers and gifts to someone at the address who is related with recipient.

See the following delivery guideline for the specific country you concern.

In general, delivery charge are included in the item price, or indicated in the checkout procesure if it is applicable. In minor cases that there is extra delivery charge other than what is indicated, our sales consultant would contact you beforehand and you have the right to cancel the order.

All cakes should be ordered at least one day in advance. Same day order may be available but we may have to substitute with similiar one based on equal or great value principle.

We will send you email and mark your order status at our website to confirm delivery. The time of delivery confirmation should be send within the delivery date in most cases though it might be delayed in high seasons.

There is huge orders during high seasons like Valentine's Day, Mother's Day, and Christmas. Please order at least 3-5 days before delivery. We keep the right to reschedule the delivery date but guarantee to deliver before holidays. if orders accepted before the cut-off time. After cut-off time orders will be delivered at the first time available.

If an order going to a hospital or large office complex, please include the following information if possible, in your order: Recipients First and Last Name, Company or Hospital Name, Full Street Address, Floor Number and Room or Suite Number. We strongly suggest contacting the Company or Hospital to find out their policy on deliveries. For example, most courier deliveries are required to go to the shipping and receiving department as the courier does not have permission to deliver directly to the recipient. When sending to a hospital, please ensure the patient will not be discharged from the hospital prior to or on the day of the flower delivery. When sending to a company please ensure the recipient is working on the day of delivery.

If an order going to an appartment building, please be sure the apartment number is included in the address. Any omissions or errors may delay the delivery and/or incur more delivery charge. As most apartment buildings are secure, the delivery person will have to buzz the proper apartment to notify the recipient there is a delivery. The delivery policy to apartment buildings in general is that there must be someone at the apartment to successfully complete delivery.
Germany delivery policy
For "Last Minute" items:
1. delivery method: deliver by a local florist. Flowers will be arranged while delivery.

2. delivery time: 9am-18pm. We do not guarantee a specific delivery time during a day, however, we will try our best to deliver at your preferred delivery time.

3. Delivery date: From Monday to Friday. No delivery available on Saterday, Sunday and Holidays.

4. Same day delivery: same day delivery available. Cut-off time: 11am local time. After cut-off time orders, we will try our best to delivery same day(If we can not make it, delivery will be made at next available delivery date). 5. Delivery areas: Nationwide Germany.

6. The florist may attempt to call the recipient prior to delivery to arrange a delivery time. If they do attempt delivery and the recipient isn't home, the florist may leave a note to have the recipient contact the florist or they may leave the flowers with a neighbor..

7. For deliveries to hospitals, please indicate ward and room number whenever possible.

8: For deliveries to hotels, please indicate room number and name of the guest(s) (group, couple, etc).

9. Delivery confirmation: We will send you email and mark your order status at our website to confirm delivery. The time of delivery confirmation should be send within the delivery date in most cases.

10. We can not deliver to Post Offices Boxes or Rural Routes. Delivery time may be changed in remote, mountainous, or island areas.


For "Next Day Courier" items:
1. delivery method: deliver in a gift box by an over night courier(GLS or DHL). Flowers will not be arranged while delivery.

2. delivery option: "Standard delivery" vs "Guaranteed delivery"

Standard delivery is free of charge and completed by GLS and DHL Monday thru Saturday. Deliveries are made between 08:00 Hours and 18:00 Hours. Under certain circumstances the delivery may take place after the above mentioned hours. We can not guarantee that the delivery is made on the desired delivery date. The reliability of GLS and DHL lies by aprox. 95%

Guaranteed Delivery costs extra $10 and is completed by DHL Express Monday thru Saturday. DHL Express guarantee deliver before 14pm. Should the recipient not be reached, the driver will leave a contact card an arrange a new delivery time. The driver is also authorized to deliver the flowers to a neighbour if the recipient can not be reached.

3. Delivery date: From Monday to Saterday. $10 delivery charge if delivery on Saterday or at peak seasons. No delivery available in Sunday or Holidays.

4. Next day delivery: Next day delivery available. Cut-off time: 2pm local time. After cut-off time orders, we would inform you and you have the right to cancel the order. For Monday delivery, your order must be received by 14pm of previous Friday. 5. Delivery areas: Nationwide Germany.

6. If the recipient is not there when we deliver, we may leave the gift box at a safe location. This may not be the case for businesses, schools, apartments or hospitals where a signature may be required.

7. For deliveries to hospitals, please indicate ward and room number whenever possible.

8: For deliveries to hotels, please indicate room number and name of the guest(s) (group, couple, etc).

9. Delivery confirmation: We will send you email and mark your order status at our website to confirm delivery. The time of delivery confirmation should be send within the delivery date in most cases.

10. We can not deliver to Post Offices Boxes or Rural Routes. Delivery time may be changed in remote, mountainous, or island areas.




We are not responsible for:

(1). Decreased product quality due to an incorrect delivery address supplied by the sender, a re-route requested by the sender or the recipient, or unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender and no-call request by the sender.

(2). Product quality problems caused by improper handling by the recipient.


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